Customer centricity? VR provides the experience
ABN AMRO head office staff rarely interacts directly with clients, even though everything they do revolves around these very clients. To have head office employees experience the impact of their decisions on ABN AMRO clients and branch office colleagues, TinQwise developed an innovative digital learning solution based on Virtual Reality. The learning solution, a digital game, offers each user the opportunity to experience - in a safe environment - practical consequences of their (head office) decisions and new policies issued.
This unique learning solution combines e-learning and Virtual Reality by means of an 'asymmetrical multi-player'; two colleagues learn and experience by execution and interaction trough different devices. The one colleague in Virtual Reality (3D) and the other on the computer (2D).