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Municipality of Leiden

The case

On board straightaway with the Newbies App

The Municipality of Leiden employs some 1,500 employees in a wide range of jobs; around 200 new people are hired every year. And, whether you’re a millennial or a boomer, a newcomer or an old-hand: anyone starting a new job wants things to be explained clearly and to feel that there is someone they can rely on to help out. How do you show people the ropes, even when a pandemic is raging?

Until recently, each team would tackle onboarding in their own way - and results would vary. From now on, the Municipality of Leiden wants all new hires to receive the same, thorough grounding. The municipality also wants them to feel involved and connected to both the organisation and the municipality.

The Municipality of Leiden now uses InLeiden, an onboarding service featuring the Newbies app, to welcome everyone. Programmes like InLeiden connect new employees, motivate them, build their self-confidence and encourage them to be self-reliant. InLeiden is innovative, has a contemporary look and feel and focuses on the culture of both the organisation and the municipality.

Lara Moerer, Municipality of Leiden

“Whether you work for a large municipality or a small one, new hires always face the same problems and ask the same questions, so it’s good to feel welcome and that you have someone near to help out - that’s exactly what InLeiden does. New employees go through onboarding faster and feel at home sooner and, as a result, are also productive sooner.”

Timing and dosage

Know what you need to know. This is what new hires joining the municipality need, because the mountain of information about both the organisation and the town can be quite overwhelming. InLeiden breaks the information down in an orderly fashion, making it easy to come to grips with it by offering weekly “bite-sized” content, E-learning sessions and assignments - all clearly written in manageable doses. As a result, the employee’s confidence and job satisfaction get a huge boost.

A personal learning plan

InLeiden offers a number of ways to experience the onboarding: you can follow the path laid out for you, or look up information whenever you need it. You can check out new content every week, or work ahead if you like. And you can create your own programme with the To-Do list.

Online coaching

Normally, new hires learn about their workplace by popping into in the office next door. Or they ask a few questions while chatting at the water cooler. At the moment, however, most people are working from home, so picking up information informally is all but impossible. InLeiden has put all the answers into a FAQ. In fact, Newbies serves as a kind of online coach who can tell you what to look for at exactly the right moment. But without spelling it all out, so employees feel they have help when needed, but can still get to work independently.

Immediate digital job satisfaction

Working 9 to 5… what makes it all worth it? Employees want their work and their attendance to mean something, to be relevant. What makes this organisation so special? What makes this municipality so special? And how and what does the employee contribute to it?

InLeiden makes these aspects tangible and, as a result, helps new hires feel a connection. Newbies’ strength is that it doesn’t just explain the culture but helps employees become part of it. And employees really do feel noticed and understood, which motivates them to do their best at their new job and to put themselves entirely at the service of their municipality’s residents.

Onboarding for municipalities

An onboarding programme is extremely valuable to municipalities, whatever their size. With a programme like InLeiden, you will not only impress by being up-to-date and professional, but you can also pass on your culture in your own way and build a long-lasting relationship with new hires. Newbies provides the basic content, which you can fully adapt to your own needs and preferences with TinQwise on hand to provide didactic support. And there’s more help if you need it: Newbies’ onboarding specialists are at your service!

If you would like to know more about Newbies, don’t hesitate: apply for the demo now!

Keri Straten, TinQwise

"With the Newbies app, every onboarding programme can be designed and customised exactly the way you want it. Take the Municipality of Leiden, for instance, which has shaped most of the instructive content itself, with didactic support from TinQwise. However, TinQwise can design and personalise everything about Newbies’ basic content if you want.”