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APM Terminals

Learning method:
The case
Working safely in the new terminal

Working safely in the new terminal

Picture this: you’re building a massive, hypermodern new terminal in the Rotterdam Harbor. How can you get a few hundred employees trained so they’ll hit the ground running when the new terminal opens? APM Terminals MVII developed a full training plan together with TinQwise, launching an online academy where 300 employees in 45 different positions received the training they needed over a six-month period.

Smarter

Working in a new, fully automated terminal takes a lot out of employees. Not just from terminal assistants or operators, but also process controllers and managers. That’s why they selected a blended training program by position, using a mix of e-learning, classical training from content experts, on-the-job exercises, and a game that allows you to try out various kinds of roles.
Smarter

More social

The learning solution for APM Terminals is customization. By putting ourselves in the shoes of each employee, we develop a learning plan that shows exactly what they must learn and how much time it will take them. This way, every employee will understand their role in the bigger picture, which allows them to practice and efficiently work together with their co-workers.
More social

Mindset

We developed the training while the terminal was being built. A hypermodern structure, where people are only present to do the things that machines can’t do. This digital transformation requires a different mindset than before from employees.

How do you motivate a crane operator who usually sits up high in his crane and feels the wind all around him? The man who will soon operate the crane from inside a central room in the terminal, and will only have to act when that crane isn’t working correctly? One way to make this happen is by developing a pre-boarding with 3D-animations. Not only will it help him gain the knowledge he needs before he gets started, it’ll also motivate him to get started on a new challenge.
Mindset

The result

  • Train the trainer so they can transfer knowledge in the right way.

    Train the trainer so they can transfer knowledge in the right way.

  • Teach them to operate as efficiently as possible in the safe environment of a game

    Teach them to operate as efficiently as possible in the safe environment of a game

  • Learn how to work safely and flawlessly in the new terminal

    Learn how to work safely and flawlessly in the new terminal

  • Content experts teach their own active, classical training

    Content experts teach their own active, classical training

  • 300 employees, 45 positions and 6 months of training

    300 employees, 45 positions and 6 months of training