Always visible to your customer
Want to apply for a mortgage, open an account or ask about your investments? You no longer need to go to the bank! These days, you can do it all digitally. In an online video chat with the bank’s adviser, customers can be served at their convenience. Whether from the comfort of their own sofa or on holiday.
As part of the training process, ABN AMRO asked TinQwise Immersive to build a VR learning module. The bank’s advisers can use it to practice Video Banking with frequently asked questions from customers. With a customised ABN AMRO Cardboard and their smartphones, employees can become ‘Video Banking Pros’ in 10 levels. To ultimately offer the customers that special ABN AMRO 9+ experience.